It’s still widely accepted that the best way to increase sales is to increase sales activities throughout the sales process.
But the truth is, this axiom no longer applies. Not least because it completely overlooks the efficiency and effectiveness of those activities.
Sales and aftersales functions can generate significant unnecessary waste, in travel, movement and inventory, for example, where surplus promotional material, sales literature and batch processing of sales reports can create bloated operational process.
A far more rigorous approach is long overdue. Applying our proven transformation expertise, which combines Lean principles with cutting-edge digital technologies, we begin by improving and updating sales and aftersales information, using best practice thinking to reduce complexity, focus on customers, and find solutions that fit the challenges.
We don’t impose off-the-shelf solutions. We work closely with your team to develop and implement a tailored approach, supporting you until you can sustain it independently.
Our methodologies do away with silo mentalities, and instead focus on nurturing and embedding greater transparency and collaboration between multiple organizational interfaces, giving roles and responsibilities far greater clarity.
This frees up frontline staff to focus on what they do best: serving the customer. This not only increases sales, it also enhances the crucial customer relationship – and with that, the likelihood of repeat business and recommendation.
