LEAN GOVERNMENT
Against a backdrop of increasing citizens’ expectations, the need to get value for money from all levels of government is therefore under greater scrutiny than ever before. However, cost-cutting programmes are risky as they may endanger the quality of service. Faced with an urgent imperative to do more with less, Lean strategies can instead preserve government services and programmes. Typically, today’s government structures are not focused on their citizens’ needs, resulting in unsatisfied citizens and civil servants, long processing times, frustration, re-work, lack of accountability and capacity constraints.